faqs
What does MH London do?
At MH London, we are committed to transforming your home into your favorite place. We turn ideas into unique pieces inspired by creativity & craftsmanship.
Where are MH London products made?
All our products are made in India, in collaboration with our partner factories.
How can I buy MH London products?
You can shop online through our website or Amazon Storefront of our brand.
What care instructions should be followed for the decor products?
To maintain the quality of our decor products, simply wipe away any dust or debris with a dry cloth.
What materials are used in MH products?
We only use premium materials to make our products including natural solid wood and powder coated metal.
How can I stay informed about offers and discounts?
You can stay up to date with our latest offers and discounts by subscribing to our emails, through our social media platforms, and by checking our website regularly.
How long does it take to process an order?
All orders are processed within 1-2 business days from the time your order is placed.
How can I know the status of my order?
Once the order is shipped, you will receive an email with tracking details to monitor the status of the delivery.
How long does it take for my order to get delivered?
Once the order is shipped, it takes 3-5 days to get delivered.
What to do if I get a defective/damaged or incorrect product?
In case you receive a defective/damaged product then, you need to email us stating the issue. Make sure to attach clear photos of defective/ damaged product/s & we will process the return .
How do I return an item?
To initiate a return, please email your order number and the reason for the return to care@madeleinehome.com. Our team will assist you with the return process.
What should I keep in mind while returning any product?
To be eligible for a return, the product/s must be unused, in their original condition and packaging. Please provide the original or gift receipt.
What are various payment methods available to make an order from the website?
We accept payments through debit and credit cards.
Can I return a product if I do not want it?
Our return policy lasts only up to 30 days post-delivery of your order.
If I am returning a product from my end, will the shipping cost be refunded to me?
No, the shipping expenses for returning an item are not refundable and must be paid by you.